Business Terms of Service

The contract is between the legal operator identified below and the business or professional that creates or controls the workspace (the Customer). Individual account holders are Users authorised by the Customer.

The Service is the hosted Riera Studio platform and its associated account, workspace, document, import, export, billing and support functions. An Order is a checkout confirmation, accepted written offer or other document identifying the plan, price and billing period.

If an Order conflicts with these terms, the Order controls only for the specific commercial term it expressly changes. The Data Processing Addendum controls for processor obligations relating to Customer Personal Data.

Users must provide accurate information, protect login credentials and promptly remove access that is no longer authorised. Shared login credentials are not permitted where individual accounts are available.

The workspace owner controls membership, roles and business records. Riera Studio may rely on instructions from an authenticated owner or administrator unless there is a reasonable security or authority concern.

The Customer is responsible for activity performed through its accounts, except to the extent caused by a breach of Riera Studio’s obligations.

Plan features, limits, billing interval and price are shown before purchase or in the applicable Order. Beta, trial, free or manually granted access may have restricted features and may be changed or withdrawn on reasonable notice.

Paid subscriptions renew automatically for the billing interval shown at checkout until cancelled. The Customer authorises recurring charges through Stripe using the selected payment method.

The Customer can manage or cancel a Stripe subscription through the billing portal. Cancellation stops future renewal and normally takes effect at the end of the paid billing period unless checkout, the portal or an Order states otherwise. Access may continue until that date.

Riera Studio does not impose a new fixed minimum term unless one is expressly shown before purchase. Fees already paid are non-refundable except where required by law, where the Service was materially not supplied, or where Riera Studio expressly agrees otherwise.

Prices are shown in pounds sterling. The operator is not represented on this website as VAT registered, so VAT is not added unless checkout or an order document expressly states otherwise.

Any unavoidable charge controlled by Riera Studio is disclosed before the Customer commits to payment. Currency conversion, bank, card issuer or local tax charges outside Riera Studio’s control may be applied by third parties.

If payment fails, Riera Studio may retry the payment, notify the Customer, restrict paid features or suspend the workspace after a reasonable opportunity to correct the failure. Amounts properly due remain payable.

The Service may be used to manage legitimate event-supplier and related business operations. The Customer must comply with applicable law and obtain all permissions needed for data, documents and communications it enters or generates.

Users must not access another customer’s data, probe or bypass security, introduce malware, overload the Service, reverse engineer protected elements, resell access without written permission, send unlawful communications, or store illegal, infringing or unauthorised material.

The Customer must not use standard Riera Studio fields as a substitute for systems specifically designed for medical records, payment card storage, criminal records or other high-risk regulated datasets.

The Customer retains ownership and control of data it enters into its workspace. The Customer grants Riera Studio the limited right to host, copy, transmit, back up, transform and display that data only as needed to provide, secure and support the Service.

The Customer is normally controller of personal data about its clients, suppliers, crew and contacts. Riera Studio acts as processor under the Data Processing Addendum. Each party remains responsible for its own controller obligations.

The Customer must provide required privacy information, establish a lawful basis, respond to individuals and avoid entering data it is not authorised to process.

Quotes, invoices, reports, tax fields, availability warnings and exports are tools generated from Customer data and settings. The Customer must review them before issue, filing, payment, reliance or submission to any authority.

Riera Studio is not an accountant, solicitor, tax adviser, payment institution or event insurer. The Service does not replace professional advice or the Customer’s obligation to keep accurate source records and backups appropriate to its business.

Riera Studio aims to provide a reliable service but does not guarantee uninterrupted or error-free availability. Planned maintenance, security work, provider incidents, internet failures and emergency changes may affect access.

Features may be improved, replaced or removed where reasonably necessary for security, law, provider compatibility or product development. A material reduction to a paid core feature will receive reasonable notice where practical.

Beta or early-access functions may be incomplete, changed without the same notice and should not be treated as the sole copy of critical business records.

Riera Studio maintains technical and organisational measures described in the Security page and Data Processing Addendum. The Customer must use suitable passwords, restrict membership, review permissions and notify Riera Studio promptly of suspected compromise.

Security incidents are handled under the incident process. The Customer must cooperate with reasonable containment and credential-reset instructions.

Riera Studio, its software, branding, templates and documentation remain the property of the operator or its licensors. The Customer receives a limited, non-exclusive, non-transferable right to use the Service during the contract.

Customer names, logos and content remain Customer property. Riera Studio will not publicly identify a Customer as a reference without permission.

Feedback may be used to improve the Service without payment or restriction, provided it does not require disclosure of Customer confidential information.

Each party must protect non-public business, technical and personal information received from the other, use it only for the contract, and disclose it only to people or providers who need it and are bound by appropriate duties.

Confidentiality does not apply to information that is public without breach, already lawfully known, independently developed or lawfully received from another source. A legally compelled disclosure may be made after notice where permitted.

Riera Studio may suspend access where reasonably necessary for security, unlawful use, material breach, payment failure, risk to other customers or legal instruction. Where practical, the Customer is told the reason and given an opportunity to remedy it.

Either party may terminate for a material breach not remedied within a reasonable written period, or immediately where the breach cannot be remedied, insolvency or unlawful use makes continuation unreasonable.

On termination, the Customer should export required data during the available access or recovery period. Riera Studio will provide the export and deletion treatment described in the Data Processing Addendum and Privacy Notice, subject to legal retention and security backups.

Nothing excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to that, neither party is liable for indirect or consequential loss, loss of profit, loss of anticipated savings, loss of goodwill or loss caused by data or instructions supplied inaccurately by the Customer.

For paid use, the operator’s aggregate liability arising from the Service in any rolling 12-month period is limited to the fees paid or payable by the Customer for the Service in that period. For free or beta use, aggregate liability is limited to £100. These limits do not reduce mandatory data protection rights or liability that law does not permit to be limited.

A new version and effective date are published when these terms change. Material changes affecting an active paid subscription receive reasonable notice. Continued use after the effective date constitutes acceptance; if the Customer does not agree, it may cancel before the change takes effect.

These terms and non-contractual disputes are governed by the law of England and Wales, subject to mandatory law that cannot be displaced. The courts of England and Wales have exclusive jurisdiction for business disputes, unless the parties agree another forum in writing.

Before proceedings, each party should give written details of the dispute and allow a reasonable opportunity for good-faith resolution. Data protection complaints may also be taken to the competent regulator.

The Customer may not transfer the contract without consent, except as part of a genuine business transfer with written notice. The operator may transfer it as part of a sale or reorganisation provided Customer rights are not materially reduced.

Neither party is responsible for delay caused by events outside reasonable control, but must take reasonable steps to reduce the effect. If one provision is invalid, the remainder continues. Failure to enforce a provision is not a waiver.